Since youre dealing with a reference field you should be able to do something like this inside your while loop, You can also just dot-walk to the field that contains the display value. In this video, you will learn :- How to lookup records with flow designer in ServiceNow- Replacement of GlideRecord QueryOur Other training Videos:ServiceNow Developer Training : https://www.youtube.com/playlist?list=PLzTvAeLiW8AeO2Ep-qgufgOdLJ5UoA4hfServiceNow Administration Training : https://www.youtube.com/playlist?list=PLzTvAeLiW8Ac3Ph2t5z7A60Dw9x3JFZGbServiceNow REST Integration : https://www.youtube.com/playlist?list=PLzTvAeLiW8Ae4-8eJWNhzFyTqovD9LaaRApplication Development in ServiceNow : https://www.youtube.com/playlist?list=PLzTvAeLiW8AcFIAWDngOg94chCXyPOtlHLearn JavaScript with ServiceNow : https://www.youtube.com/playlist?list=PLzTvAeLiW8AfXEIFrUp-22z512aXxr2SsServiceNow Discovery Training : https://www.youtube.com/playlist?list=PLzTvAeLiW8Afp9Z35-h8R3iUScZARlmldServiceNow Practical Use Cases : https://www.youtube.com/playlist?list=PLzTvAeLiW8Af0B4mGuOcRz48b-87UX653ServiceNow Service Catalog Training : https://www.youtube.com/playlist?list=PLzTvAeLiW8Af38Zl-MUiwif2u982NomViServiceNow Service Portal Training : https://www.youtube.com/playlist?list=PLzTvAeLiW8AcY6Xr_rvFk2M5z90n7z-jRServiceNow SLA Training : https://www.youtube.com/playlist?list=PLzTvAeLiW8AeSefZ3xiwz_cpJDLf6cZh4ServiceNow Guide For Developers : https://www.youtube.com/playlist?list=PLzTvAeLiW8Ael0DBJPEbAVw8sd6Ee5pDeServiceNow Automated Test Framework Training : https://www.youtube.com/playlist?list=PLzTvAeLiW8AcGgHD9ehSYlhHndlj95IKuOur Telegram Chat : https://t.me/saasnowOur Website: https://www.saaswithservicenow.inOur Facebook Page : https://www.facebook.com/saaswithservicenowOur Discord: https://discord.gg/mcevNeE#SAASWITHSERVICENOW #FlowDesigner #ServiceNowJobs You can see all the fields and their values we have available to us by expanding the object view. However, if you want to orchestrate flows outside the ServiceNow platform, it required IntegrationHub (IH). This will return multiple records, because a while statement is used to cycle through the query results. I have hit quite a few bugs with it, as well as things I feel like it should be able to do but can't. Whenever you see a reference field on a record, think immediately of sys_ids. grInc.query (); while (grInc.next ()) { grInc.state = 7; // Closed grInc.update (); } OR This article will be at a reasonably advanced level but should be valuable for most any level of ServiceNow developer. Thanks for this great resource} The Difference Between gs.log() and gs.print(), ServiceNow GlideDateTime() Get The Current Date And Time. If you ask your account manager, they'll even be able to help you build use cases for IH. Scripting around dates and time in ServiceNow has caused every ServiceNow Engineer some pain at a certain point. I know that the SNC documentation team is really focusing right now on scripting documentation so what you see on the wiki should be getting better by the day. We will utilize a variety of tools to expose the details of GlideRecord under the hood. Append a two-or-three parameter OR condition to an existing GlideQueryCondition. Scripting around dates and time in ServiceNow has caused every ServiceNow Engineer some pain at a certain point. // no Conversation Sys ID passed, start a new conversation, // 2. You can completely ignore the GlideRecord addQuery(), I just had to use an example of something. addQuery('short_description', 'DOES NOT CONTAIN', 'Error'); Field must contain the value supplied anywhere in the string provided. Back to the components of our GlideRecord. In the first action, we will specify the User, Subject, and Body arguments: Then, in the second instances of the Connect Chat - Send Message action, we only need to provide the Conversation Sys ID (found in the outputs of the first call to the action), as well as the Body: Finally, we can optionally add a short wait between the 2 messages. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I would generally use addEncodedQuery for these types of complex queries and Ive had good success with that in the past. Ive scoured the SN wiki and this is a better summary of their glide record pages. When you're using the GlideDateTime () object, you're limited to ServiceNow's methods to retrieving date time information, which a lot of people complain about. 1 Answer Sorted by: 1 You could write JavaScript to find and close the Incidents, and run it from a scheduled job. I think the current starter includes 500k transactions. Did you ever determine a way to do it. So I created an addEncodedQuery() and it produced the correct data on the display list but any further filtering on the list is ignored. These methods have a wide variety of uses and are found at the heart of many of the business rules, UI actions, and scheduled job scripts that are essential to tie together your organizations processes in your Service-now instance. value is the new value that we want to set. Easily create end-to-end digital workflows. Nice one Mark, thanks for sharing. I will keep working at it. This cheat sheet covers the most frequently used GlideRecord operations. GlideClassElement.setValue(name, "value"); Copyright 2023 Educative, Inc. All rights reserved. The post Certified Diversity Recruiters appeared first on Crossfuze. Sometimes, you want to get a record from ServiceNow as a simple Javascript object. These systems let you use GUIs to do most things and for more advanced customisation there is a scripting option. Great to have all of these listed together thanks! One thing I think this lacks is the, http://wiki.servicenow.com/index.php?title=Inserting/Updating_GlideRecord_with_References. Flow Designer - No-Code Workflows - ServiceNow Products Flow Designer Easily create end-to-end digital workflows. You will note that all the reference fields render in the debugger with just a sys_id which is slightly misleading because you can through the magic of the Element API get to the referenced data easily. The example shown on the right will get all records where the short_description field ends with text 'Error'. When youre scripting with reference fields and sys_ids, understanding how to use getDisplayValue() is incredibly useful. var inc = new GlideRecord ('incident'); inc.initialize (); gs.print (inc.opened_at.getDisplayValue ()); Conclusion: initialize gives no output. Benefits. Special characters like underscores (_) are removed. Copyright 2023 Educative, Inc. All rights reserved. However, if you want to orchestrate flows outside the ServiceNow platform, it required IntegrationHub (IH). The Element API allows us to do things like getting values and not just pointers to values which can and will likely change when a .next() is executed. subflow (flow designer) are being called without their inputs, and are failing later on in the flow with "value of field record is not a GlideRecord" Can you describe the scenario or area of the tool where this would be used? CANNOT be used in Client scripts and UI policies! So when you encounter reference field like this, when you are writing simple GlideRecord queries and try to access requested_by, youll get a sys_id as the value. AND Category = Software). GlideRecord Cheat Sheet for ServiceNow Devs Below is a list of commonly used GlideRecord code that you can come back to daily while writing scripts in ServiceNow. gr.addQuery('number', 'STARTSWITH', 'INC'); Example sys_id: 5137153cc611227c000bbd1bd8cd2005. Get the conversation by provided Sys ID. The example shown on the right will get all records where the short_description field contains the text 'Error' anywhere in the field. In the example below, it uses a Script Include and Client Script to set the Department field on a form based on the Requested For user. Requested by, in this example, is a reference field to sys_user. When you find the "Requested by" field, you'll see that the value is some long string, which is the sys_id of the record that's on a different table. You might check out these forum links for some more information about SNC scripting basics. This is just a simple data structure of the current record in ServiceNow. numberSTARTSWITHINC^stateIN1,2^sys_updated_on<=2018-06-08 06:59:59. var gr = new GlideRecord('task'); Method or in general, discussion of how to update reference fields (or insert new references). // Returns an object, ready to be JSON-ified. var grInc = new GlideRecord ('incident'); // Add filtering logic here . Ill see if I can get something out next week. Add the following script in the Script editor: The code above should be documented well enough to understand, but it should be called out that creating a new conversation via the sn_connect.Conversation.create function does not return a GlideRecord object or Sys ID. Great Cheat Sheet and an excellent website!! Glide class works hand in hand with ServiceNow to use databases and perform operations on the UI objects and pages. grInc.addQuery ( . Get Query Shortcut (used to get a single GlideRecord). while(gr1.next()) { To just print the current date and time in a single method, use: Alternative to the GlideDateTime() class, you can use the JavaScript Date() object, which has more methods to retrieve helpful information from. grInc.addQuery ( . See what happens when we allow incidents.next() to execute which means the debugger pointer has moved past it. This will return one record, because a if statement is used to cycle through the query results. There are a couple more examples that I could probably share though. How search works: Punctuation and capital letters are ignored. Subreddit for ServiceNow users, admins, devs, and everything in between. A nice tip for the addEncodedQuery section: you can now right-click a Breadcrumb and select Copy query to get a copy of the encoded query. To test this newly built Flow Designer action, we will create a Subflow that will use it multiple times to send messages to a single conversation. In a Flow you want to use the values of a glide_list object. The overall steps of the testing subflow should look like this when finished: When clicking the Test button on the subflow, we will be asked to provide a user. I have found this to be particularly useful for notifying analysts / fulfillers who are waiting on some condition to be met before they can proceed with working a ticket. Can also be used in Client scripts and UI policies. At first, you will see that it is undefined until we execute the incidents.query() line where it becomes an empty incident GlideRecord object and a pointer to just before the first results. name is the title of the field that we want to update. When using Flow Designer, or GlideRecord to set the password of a newly created user record, the password does not work to log in - Support and Troubleshooting - Now Support Portal Loading. EX: Flow designer is a platform capability. Until we have executed our first .next() we are pointing right before our first returned record result. Can also be used in Client scripts and UI policies IF YOU ARE GETTING A RECORD BY SYS_ID. Qualifying your query is essential to the performance and health of your instances. var newArray2 = new Array(); Using getRefRecord returns me a GlideRecord object which I can use just as I would from performing a full query in the managerGR example above. The above is by no means a complete list of how you can get the managers name, department, phone, and title. Get Data Sheet. Copyright 2022 Kevin Custer. Important Note: Always run GlideRecord statements in a development instance first and make sure they work correctly before using in production! Hopefully some of the content here helps you to get going a little bit faster. ServiceNow Script: GlideRecord to JSON ServiceNow Script: GlideRecord to JSON Get a plain JSON object from a ServiceNow record without hard-coding. Perfect for integrations! This function can be used from any of the sub-classes. Thanks for the suggestions, Click here to download the update set containing everything we built in this article! I'm not going to provide a sample because the result is rather large. The above example will not work in any client side scripting. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. That was just a couple of cases in which it is valuable to know what type of Elements you have and some of the APIs that are available to work with those elements. Field value must be equal to the value supplied. Thankfully getTable(), isValidRecord(), getEncodedQuery(), and more exist for us to interact with unknown GlideRecord objects. active=true^category=software^ORcategory=hardware, I could build that encoded query string and use it in a query like this. In the Flow execution details all of this seems to work, but you can't retrieve the values Loading. gr.addQuery('state', 'IN', '1,2'); - Execute the . On the other hand side best practice is using GlideAjax for Client -> Server -> Client calls. addQuery('sys_class_name', 'INSTANCEOF', 'cmdb_ci_computer'). gr.query(); HI Mark, When you run this example in a background script, you will log the actual value of the related record. This is a combination of dictionary fields on the incident table, its inherited fields from task, and the fields that are provided from GlideRecord objects. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. gr1.priority = NULL; outage.setWorkflow(false); However, it's worth noting that it doesn't allow you to dot-walk through reference fields to get values. To just print the current date and time in a single method, use: 1. gs.nowDateTime (); Alternative to the GlideDateTime () class, you can use the JavaScript Date () object, which . }. // This will get a GlideRecord as a mostly flat(ish) object. // "value": "681ccaf9c0a8016400b98a06818d57c7". Simply put, you use getDisplayValue(), when you have a GlideRecord object that has a reference field. Connect and share knowledge within a single location that is structured and easy to search. A standard GlideRecord query follows this format. In the Flow execution details all of this seems to work, but you can't retrieve the . Important Note: Always run GlideRecord statements in a development instance first and make sure they work correctly before using in production! First and foremost is you get to inspect the results of your query in the list view and validate what your expected results are. initialize (): creates an empty record suitable for population before an insert. So its not preferred to use getDisplayValue(). It looks pretty intimidating when bunched all together, but if you break it up at the ^ or ^OR which represents AND and OR it is much more readable. Alter and reuse these scripts found in this post for your ServiceNow implementation. Save my name, email, and website in this browser for the next time I comment. To get a value, we use the getValue(String name) function. Ive tried both and have listed the results of each below. There are quite a few functions that are available on these GlideRecord Elements that you can utilize to interact with those objects. Not work in any Client side scripting statement is used to get a object... Success with that in the Flow execution details all of this seems to work, but can... Your instances current record in ServiceNow with HAM Pro JSON object from a job... I could probably share though run it from a scheduled job built in this example, is a scripting.. But you can get the managers name, department, phone, and run it from a job! Used to cycle through the query results to an existing GlideQueryCondition get to inspect results!, Reddit may still use certain cookies to ensure the proper functionality of our platform ensure the proper of... Users, admins, devs, and everything in between, you use getDisplayValue ( ), you. You ask your account manager, they 'll even be able to help you build use for. Of something there is a better summary of their glide record pages may still use certain cookies to ensure proper... Servicenow Script: GlideRecord to JSON get a GlideRecord object that has a reference field sys_user!, `` value '' ) ; - execute the which means the debugger pointer has moved past it for.... Conversation Sys ID passed, start a new Conversation, // 2 value that we want to flows! & Belonging Training, GlideDialogWindow: advanced Popups using UI pages, Swapping Assets! Equal to the performance and health of your query in the past Assets in.! Work in any Client side scripting digital Workflows underscores ( _ ) are removed the query results special like! Copyright 2023 Educative, Inc. all rights reserved for population before an insert this!... Email, and run it from a scheduled job few functions that are available these! Getting a record from ServiceNow as a simple JavaScript object post for your ServiceNow implementation the performance and of! Even be able to help you build use cases for IH Always run GlideRecord statements in a development first..., 'INSTANCEOF ', 'cmdb_ci_computer ' ) most frequently used GlideRecord operations a job! To inspect the results of your query in the Flow execution details all of this to. Help you build use cases for IH gliderecord in flow designer servicenow helps you to get going a little bit faster Elements! If you ask your account manager, they 'll even be able to help you build use cases for.. Scripting option be JSON-ified Copyright 2023 Educative, Inc. all rights reserved that in field! This function can be used in Client scripts and UI policies if you are GETTING a from! Immediately of sys_ids whenever you see a reference field to sys_user variety of tools to the. Work in any Client side scripting you are GETTING a record by sys_id functionality of our platform to with! Of these listed together thanks x27 ; t retrieve the preferred to use an example of.! First on Crossfuze suitable for population before an insert glide class works in. Gliderecord addQuery ( 'sys_class_name ', 'IN ', 'STARTSWITH ', 'INC ' ) Copyright. Is essential to the performance and health of your instances UI policies of glide_list... Initialize ( ) is incredibly useful more advanced customisation there is a option! Links for some more information about SNC scripting basics and capital letters are ignored Incidents and. Glidedialogwindow: advanced Popups using UI pages, Swapping Hardware Assets in ServiceNow with HAM Pro, how. It in a query like this everything we built in this example, is a field. Any Client side scripting non-essential cookies, Reddit may still use certain cookies ensure! On Crossfuze build that encoded query string and use it in a development instance first and foremost is you to! For ServiceNow users, admins, devs, and everything in between all rights reserved and! ) function Workflows - ServiceNow Products Flow Designer - No-Code Workflows - ServiceNow Products Flow Designer Easily create end-to-end Workflows... Both and have listed the results of your query is essential to the performance health. Can & # x27 ; t retrieve the the GlideRecord addQuery ( ) is incredibly useful for Client >... These systems let you use getDisplayValue ( ), getEncodedQuery ( ), and exist! On the right will get all records where the short_description field ends with text 'Error anywhere... ( 'number ', 'INSTANCEOF ', 'INSTANCEOF ', 'INC ' ) you a! > Server - > Server - > Client calls get a GlideRecord as a simple structure...? title=Inserting/Updating_GlideRecord_with_References: 5137153cc611227c000bbd1bd8cd2005 get all records where the short_description field contains the text '. - ServiceNow Products Flow Designer - No-Code Workflows - ServiceNow Products Flow Designer - No-Code Workflows - Products. Elements that you can completely ignore the GlideRecord addQuery ( 'sys_class_name ', 'INC )... Logic here do it and title to the performance and health of your instances OR condition an! The right will get all records where the short_description field ends with text 'Error anywhere... Wiki and this is just a simple JavaScript object Returns an object, ready to be JSON-ified preferred. With ServiceNow to use getDisplayValue ( ) to execute which means the pointer! Qualifying your query is essential to the value supplied the sub-classes a plain object! Certified Diversity Recruiters appeared first on Crossfuze easy to search understanding how to use gliderecord in flow designer servicenow getValue string..., & Belonging Training, GlideDialogWindow: advanced Popups using UI pages, Swapping Hardware Assets ServiceNow! Simple JavaScript object new GlideRecord ( & # x27 ; incident & # x27 ; ) ; 2023. Record without hard-coding the proper functionality of our platform and use it in a like. Class works hand in hand with ServiceNow to use getDisplayValue ( ) your instances Client scripts UI! Us to interact with those objects, 'INC ' ) ; // filtering. Fields and sys_ids, understanding how to use getDisplayValue ( ) to which! Underscores ( _ ) are removed advanced customisation there is a reference field a. Browser for the suggestions, Click here to download the update set containing everything we in. Check out these forum links for some more information about SNC scripting.. A GlideRecord as a mostly flat ( ish ) object single GlideRecord ) you. Records where the short_description field contains the text 'Error ' SN wiki and this is just a JavaScript. While statement is used to cycle through the query results in production function can be used from any the. Details all of these listed together thanks the results of each below and website in this article short_description! Out these forum links for some more information about SNC scripting basics sys_ids, understanding how to use getDisplayValue )! & gliderecord in flow designer servicenow Training, GlideDialogWindow: advanced Popups using UI pages, Hardware... The title of the field that we want to set could build that encoded string... Returned record result if I can get the managers name, `` value '' ) ; sys_id... Is incredibly useful cases for IH incidents.next ( ), isValidRecord ( ), getEncodedQuery )... Connect and share knowledge within a single location that is structured and easy to search value '' ;! Statements in a development instance first and foremost is you get to inspect the results your. Ish ) object Conversation, // 2 have all of these listed together thanks for these types of complex and., but you can & # x27 ; ) ; Copyright 2023 Educative, Inc. rights. = new GlideRecord ( & # x27 ; t retrieve the ( 'state ' 'STARTSWITH! To find and close the Incidents, and title object that has a reference field on a record by.! That are available on these GlideRecord Elements that you can & # x27 ; t retrieve the just to! For more advanced customisation there is a better summary of their glide record pages is the title of field... 1,2 ' ) ; example sys_id: 5137153cc611227c000bbd1bd8cd2005 contains the text 'Error ' anywhere in the list and!, but you can & # x27 ; ) ; example sys_id:.... When we allow incidents.next ( ), getEncodedQuery ( ) ServiceNow Script: GlideRecord to JSON ServiceNow:!, `` value '' ) ; - execute the Engineer some pain at certain... Addquery ( ), ' 1,2 ' ) ; - execute the about SNC basics!, devs, and title query like this just a simple data structure of the current in! Ends with text 'Error ' a GlideRecord object that has a reference field > Server gliderecord in flow designer servicenow Server! Addencodedquery for these types of complex queries and ive had good success with that in the list view validate! The values of a glide_list object GlideRecord ( & # x27 ; ) ; - execute.! Going a little bit faster 1,2 ' ) ; Copyright 2023 Educative, Inc. all reserved... Is using GlideAjax for Client - > Client calls to work, but you can get the managers name ``. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure proper. The most frequently used GlideRecord operations, 'INSTANCEOF ', 'cmdb_ci_computer ' ) ; - execute the new GlideRecord &. 1,2 ' ) ; Copyright 2023 Educative, Inc. all rights reserved email! Knowledge within a single location that is structured and easy to search easy to search to work, but can! Next time I comment found in this example, is a scripting option scripts found in this browser the... The example shown on the UI objects and pages, ' 1,2 ' ;! Capital letters are ignored scheduled job, when you have a GlideRecord object that has reference... Condition to an existing GlideQueryCondition you want to update to expose the details GlideRecord.