In todays market place a companys ability to sustain competitive advantage is highly dependent upon Sodexo Diversity's ability to innovate and stay ahead of the curve vis a vis to its competitors. Particular emphasis is put on new hires and high-potentials with a U.S. focus on race/ethnicity and gender, and a global focus on gender. And that was it. Peter Bye, a member of the Society for Human Resource Managements workplace diversity special expertise panel and president of MDB Group Inc., a consulting firm that specializes in diversity and inclusion strategy, said one of the most common questions he gets from people when they learn what he does for a living is what should I measure when it comes to diversity?. Balanced Scorecards help "Sodexo Diversity" to translate, communicate, and measure its strategies. Leaders at Sodexo Diversity can use Balanced Scorecard strategic tool to build sustainable competitive advantage by better understanding the relationship among - financial resources, internal processes, customer preferences, and operations management in Sodexo Diversitys overall strategy. var currentUrl = window.location.href.toLowerCase(); If you dont have metrics and scorecards for other things you cant just have them for diversity., Think carefully about the behaviors that you want. There are few statistics on exactly how many companies hold managers and executives accountable for diversity, but Edward E. Hubbard, a Petaluma, Calif.-based diversity return-on-investment measurement expert and author, said the percentage is growing. Allstate Insurance Co. in Northbrook, Ill. looks at diversity as it relates to talent, reputation and markets. 2022 Board.org LLC. There are multiple studies on this topic, but Ill reference McKinseys report from 2020 that shows companies with more than 30% female executives were more likely to outperform companies where this percentage ranged from 10 to 30, and in turn, these companies were more likely to outperform those with even fewer female executives, or none at all. English Deutsch Franais Espaol Portugus Italiano Romn Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Trke Suomi Latvian Lithuanian esk . However, more work still needed to be done to engage employees around the world in the company's diversity initiatives. By the time we report everything out, its all history. In the spirit of International Womens Day, Ill focus on gender diversity, but its worth mentioning the case for ethnic and cultural diversity is equally compelling. Sodexo is regularly awarded prizes and international recognition for its initiatives in a variety of areas ranging from services to human resources and environmental protection. Sodexo agrees and commits to maintain a diversity and inclusion component to its annual bonus plan for bonus-eligible managers during the term of this Decree. Secondly people lower down in the organization are more likely to be measured by the non-financial metrics so Balance Scorecard approach provides a good framework to not only include their efforts in overall strategy but also to communicate to them how their efforts is contributing to the overall strategy and success of Sodexo Diversity. $("span.current-site").html("SHRM MENA "); The aforementioned problems are complex and not easily solved. Some even link metrics to key business.. diversity; sodexo . Diversity scorecards used to be all about representation. Communities for people leading change at the world's biggest companies. Broadly there are four main components / features of Balance Scorecard. Smucker Company to lead workplace inclusion. More recently, Nielsen has added global reporting of gender by band and level. Most employee job descriptions contain diversity awareness and inclusion language and the hospital is in the process of reviewing job descriptions system-wide to help managers support diversity and inclusion in their area of responsibility. McCloskey said the commitment to increase representation at Georgia Power is a given because the company is able to tap the regions increasingly diverse labor force. Monsanto reviews its dashboard with its board of directors twice a year, and with Chairman and CEO Hugh Grant and his direct reports at periodic meetings with the HR leadership team and the executive D&I council. Board.org is owned and operated by FiscalNote, Inc. Ive been in energy services my entire career, and I had gotten used to being the only woman in the room. committed to managing diversity. After all, McCloskey said, it doesn't matter what best list your company is on. Best Practices From Sodexo, Monsanto, Nielsen and General Motors. The initiative focuses on Sodexos more than 15,000 salaried employees working at 6,000 client sites and offices throughout the United States. We need to assess if we are going to hit the benchmarks that were looking to achieve and how to get there, he says. Grassroots efforts are often the most successful! Sodexo measures the recruitment, retention, and promotion of women and other employees from. CDPs new supply chain report analyzes environmental data disclosed through CDP in 2021 from 11,400+ corporate suppliers. At Sodexo, the diversity scorecard factors into senior executives year-end bonuses. The diversity part is hardline numbers: hires, promotions, etc. These four perspectives / components of Balance Scorecard are . } For example, a large corporation might want to improve market share while a government or nonprofit organization might want to accomplish a more challenging mission. We are pressured to create shareholder value, deliver dividends, use our own cash flow to ensure continued oil and gas production, reduce carbon emissions in current production and transition to a future based on renewable sources of energy. Second, the company measures supplier diversity spending. Frankly, you dont even have to be a manager to make a difference in your company. One of the key aspects of being able to measure and hold people accountable for diversity is to essentially make sure diversity is in alignment with the business mission or business strategies, Hubbard said. Introduction to Balanced Scorecard Analysis. if(currentUrl.indexOf("/about-shrm/pages/shrm-china.aspx") > -1) { English Deutsch Franais Espaol Portugus Italiano Romn Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Trke Suomi Latvian Lithuanian esk . Sodexo measures more than just the traditional HR areas such as attraction, recruitment, retention, promotions, etc. At Monsanto, the scorecard really is a measure of progress, says Melissa Harper, Vice President, Global Talent Acquisition and Diversity & Inclusion. temp_style.textContent = '.ms-rtestate-field > p:first-child.is-empty.d-none, .ms-rtestate-field > .fltter .is-empty.d-none, .ZWSC-cleaned.is-empty.d-none {display:block !important;}'; If there was ever a time when we needed the best and brightest to work in the energy industry, it is now, and yet college students are asking me if a career in oil and gas is like going to work for the tobacco industry. Diversity scorecards used to be all about representation. Sodexo ranked #2 for gender balance within its governing bodies among 2021 French publicly listed companies. Anand said one big factor in attaining that designation is Sodexo's diversity scorecard index, a tool that measures quantitative and qualitative progress in recruiting, retaining and promoting women and minority employees. The balanced scorecard allows managers to look at the business from four different perspectives. Over the next five years, Georgia Power plans to improve management effectiveness and will focus on building higher levels of accountability with mid-level managers "to apply what they have been taught." Some even link metrics to key business objectives, and ultimately to compensation. Are you leading diversity, equity, and inclusion at a big company? var _ctct_m = "20dc9acbbb159cf7b9499c45d801ca78"; This field is for validation purposes and should be left unchanged. A scorecard is a report that displays Key Performance Indicators (KPIs) with performance targets. $('.container-footer').first().hide(); You can have good initiatives and programs, but the idea is to really make sure you are changing behaviors and cultures within the organization, Anand added. While almost 70% of jobs require a bachelors degree or higher, fewer than 50% of workers have one. The assessment covers Environment, Labor & Human Rights, Ethics and Sustainable Procurement dimensions. Georgia Power's scorecard looks at minority representation on three levels; overall company, mid-level managers and above, and the "feeder pool" into supervisory positions. Nielsens data are also updated quarterly and include percentage increases/decreases to show progress. Barney, J. evaluation of behaviours such as participating in training, mentoring, and doing community outreach. When it comes to accountability, leaders are evaluated annually on results and behaviors, according to Anise Wiley-Little, the companys chief diversity officer. } Use the Scorecard to Forecast: Sodexos Johnson advises companies to be predictive. Kaplan and Norton approach to organization performance is What you measure is what you get. All levels of managers are held accountable for diversity through the QLMS and organizational success factors, which is part of their annual performance review that determines pay decisions. Global Head of DEI Raymone Jackson and Vanguard Principal and Chief Diversity Officer Crystal Langston talked about senior executive responsibility for retention and hiring of diverse talent, Bed Bath & Beyond named Nicole Cokley Dunlap to lead diversity, equity, and inclusion, Khalil Smith, VP of D&I and Engagement at Akamai, and Lauren Gohde, Head of D&I at Philips, talked about progress to keeping DEI promises for diversity in senior leadership, DEI Board Member Kristin Malek, Director of Business Diversity at CDW, talked with experts about prioritizing disability rights in New York City, DEI leaders Angela Guy, Wanda Hope, and Cristina Santos spoke at the Financial Times Women at the Top event about inclusive cultures, Genentech Chief Diversity Officer Quita Highsmith explained how companies can effectively hire diverse STEM talent, Prudential Financial Director of D&I Marcia Dukes and MassMutual Head of DEI Lorie Valle-Yaez talked about dealing with systemic racism as senior leaders, Charles River Laboratories appointed Livia Konkel to lead DEI and Community, Unisys Chief DEI Officer Wendy Reynolds-Dobbs talked about their donation of 700 laptops to Philadelphia residents, Tanya Spencer, DEI Board Chair and Chief Diversity Officer at General Electric, talked about why D&I are important to their organization, Marisa Afzali moved up at Progressive Insurance to lead DEI, ERGs are improving employee experiences at Colliers International. Copyright 2023 DiversityInc Best Practices. Poorly defined metrics metrics are either too broad or too narrow. We offer inclusive programs and practices, such as DE&I learning and flexibility, to support the diverse needs of our employees. Find the latest news and members-only resources that can help employers navigate in an uncertain economy. Not to mention that as I write this, my Facebook feed is full of people complaining about $4 per gallon gas, WTI is $120 per barrel, and there is a renewed discussion around U.S. energy independence given Russias latest actions in Ukraine. What is even more rewarding is that the annual bonuses are directly connected to the diversity scorecard results, 25% for the executive team members and 10-15% for the senior to mid-level managers. The FTSE4Good Index Series is designed to measure the performance of companies demonstrating strong Environmental, Social and Governance practices. Refresh Data Frequently: At General Motors, there is a six-month recap on all diversity scorecard data plus an annual refresh. Soon thereafter, Anand was instated as chief diversity officer for Sodexo, North America. When it comes to creating accountability for diversity and inclusion, experts suggest that organizations: Keep the process clear, simple and understandable. b. Hubbard added that one of the critical misses occurs when organizations fail to assess the entire culture system and infrastructure and processes surrounding the diversity and inclusion change process. While the ultimate goals of each organization differ, scorecards generally attempt to track benchmark measurements of various key items relating . Meeting product introduction goals One of the many ways we support the diverse needs of our employees are through our offering of inclusive programs and practices such as DE&I learning, flexibility and more. Sodexos initiative, Making Every Day Count: Driving Business Success Through the Employee Experience, is a systemic strategy to provide the tools, resources, and support necessary to ensure success of all employees, including women. Go to contentGo to the main menuGo to search Change Location Worldwide Worldwide Change Location Americas We embed the accountability for diversity into many things and we find that it is most effective if it shows up in multiple places and in different ways throughout the corporation, said Wiley-Little, who added that accountability for diversity sits on everyones desk.. Build specialized knowledge and expand your influence by earning a SHRM Specialty Credential. DEI Board Chair Muriel Thompson explained how they are key to advancing D&I, Petco named Colleen Mitchell as Director of DEI, DEI leaders recognized on the DiversityPlus 2021 Top 25 Diversity Change Leaders list, Nordstrom Chief Human Resources Officer Farrell Redwine talked on their goals to have Black and Latinx people make up 50% of their people-manager roles by 2025, Danea Jones-Rouse was appointed to lead Employee Engagement and DEI at JPMorgan Chase, Gerri Hall, VP of Global Diversity, Inclusion, and Belonging at NetApp, talked on how Chief Diversity Officers can hold leaders accountable, LaDavia Drane, Global Head of DEI at Amazon Web Services, talked about their inclusion grant of $315,000 focused on increasing women's representation, Levi Stauss & Co. appointed Christina Glennon as their Head of DEI Programs and Operations, Adobe selected Brian Miller to lead Talent and D&I, DEI Board Chair LaQuenta Jacobs, CDO at XPO Logistics, discussed her experiences for what it takes to make major change as a DEI leader, Eli Lilly and Company promoted Kelly Copes-Anderson to Head of Global DEI, Linda Leonard at Bristol Myers Squibb talked on the importance of ERGs, Stef Maynard-Collier was named as Capital One's VP and Head of Diversity, Inclusion, and Belonging Consulting, Tiffany Davis was appointed to lead global DEI for AstraZeneca, Fossil Group VP of D&I Sheri Crosby Wheeler was featured about authentic ways organizations can support underrepresented communities, Yemi Akisanya, Groupon's Global Head of DEI, talked about some of the challenges still present in supporting Black-owned businesses, DEI Board Chair Kim Barker Lee, VP of Diversity and Inclusion at IGT, is speaking at the R.I.S.E. Claudia Diaz Singer was promoted at The J.M. A quick Google search will lead you to many articles on DE&I best practices you can adopt, but a few ideas: You dont have to be the CEO to be a leader. Shifting the Diversity Climate: The Sodexo Solution case study provides a strategic dilemma for the protagonist. The Balance Scorecard of each company varies based on the nature, size of the firm and industry it operates in. Weve found that good, robust metrics can help provide incentives for the right behavioral outcomes.. If anything, such times are when organizations really need to focus on diversity and inclusion because doing so perhaps can help to pull you out of a downturn or a sales slump.. (1995) "Looking Inside for Competitive Advantage". When the economy is unstable, employers are faced with difficult decisions around staffing, pay and benefits. Pamela Babcock is a freelance writer based in the New York City area. Another way to look at it, according to Data Enthusiast, is that a scorecard shows progress over time while a dashboard is a comprehensive snapshot of the moment. On MLK Day, we honor, In this weeks installment of our Career Advice video series, DiversityInc Senior Business Writer Linda Bell chats with Diana Lee, Vice President, Diversity & Inclusion at TD Bank about how she pulled on experience to, In this weeks installment of our Career Advice video series, DiversityInc Senior Business Writer Linda Bell chats with Rachel Salinas, Senior Program Manager, Employee Giving at AT&T about Rachels journey through several sectors of a, The DiversityInc Top 50 Companies for Diversity survey is the ultimate assessment of diversity in corporate America. - How do customers perceive Sodexo Diversity? Before we share their best practices, lets clear up terminology confusion at many companieswhats a diversity scorecard and whats a diversity dashboard? Why Diversity Shows Up in Profit Margins & How to Make it Happen A study of 50,000 managers worldwide at Sodexo shows how gender-balanced teams improve profit and other key figures. Information availability relative to need. If you're leading diversity, equity, and inclusion programs at a big company, you belong in this family. Share the Knowledge: Monsanto actually has created an automated dashboard that enables HR staff globally to assess its data to use for talent strategies, succession planning and people reviews. Make sure that the idea of scorecards and accountability is aligned with the culture of your organization, Sodexos Anand said. Diverse companies are more successful. New sales as a percentage of total sales Companies are increasingly using metrics or diversity scorecards to measure progress in hiring, promoting and retaining women and minority employees. Go Beyond Representation: When Ken Barrett came on board two years ago as Chief Diversity Officer of General Motors, he received a copy of the diversity scorecard that had been used prior to the companys bankruptcy filing in 2009. Bye admits that his initial response can be rather disarming: I have no clue, he often says. Sodexo is making inroads tracking people in those groups as well as veterans, and in assessing factors impacting employees by age groups. 50), and General Motors, one of DiversityIncs 25 Noteworthy Companies. Ensuring cultural diversity in the workplace is a process not something that happens without governance, accessibility and continuous self-reflection. As Johnson notes, this enables the company to pinpoint diversity-management areas that are part of the solution. Questions range from whether people are treated with dignity and respect and if individuals are allowed to advance regardless of race or gender in that managers unit. We are trying to increase the total number of under-represented minorities in the top 100 medical and administrative senior-level positions to 20 percent by the year 2020, Fuller said. Some of the Customer Perspective metrics that can be used in Balanced Scorecard approach are - I have been recruiting for 25 years almost now and Ive never seen 24 months like we just went through, says Jason Delserro, Chief Talent Acquisition Officer, Moderator:Colton Palmer, Senior Partnership Manager at DiversityInc Panelists: Steven Wallish, Assistant Vice President of Business Intelligence Analytics at AT&T (Hall of Fame, Top 50 Companies for Diversity list) Tammy Adrian, Vice President of HR Strategy. I could have instituted it or demanded it myself. Can more women in energy be the answer to these problems? You can download Excel Template of Balanced Scorecard Analysis & Solution of Shifting the Diversity Climate: The Sodexo Solution, Copyright Executive MBA Pro Resources 2022, BCG Matrix / Growth Share Matrix Analysis, 5C Marketing Analysis of Shifting the Diversity Climate: The Sodexo Solution, 4P Marketing Analysis of Shifting the Diversity Climate: The Sodexo Solution, Porter Five Forces Analysis and Solution of Shifting the Diversity Climate: The Sodexo Solution, Porter Value Chain Analysis and Solution of Shifting the Diversity Climate: The Sodexo Solution, Case Memo & Recommendation Memo of Shifting the Diversity Climate: The Sodexo Solution, Blue Ocean Analysis and Solution of Shifting the Diversity Climate: The Sodexo Solution, Marketing Strategy and Analysis Shifting the Diversity Climate: The Sodexo Solution, VRIO /VRIN Analysis & Solution of Shifting the Diversity Climate: The Sodexo Solution, PESTEL / STEP / PEST Analysis of Shifting the Diversity Climate: The Sodexo Solution, Case Study Solution of Shifting the Diversity Climate: The Sodexo Solution, SWOT Analysis and Solution of Shifting the Diversity Climate: The Sodexo Solution, Super-Flexibility for Real-Time Adaptation: Perspectives from Silicon Valley Balanced Scorecard Analysis & Solution, Shanghai Zhangjiang Hi-Tech Park Development Co., Ltd. In hindsight, many of things I receive by being a part of a company that values DE&I did not need to be handed to me by my company. $("span.current-site").html("SHRM China "); Data collection challenges apart from digitally native companies, traditional organizations still faces lots of problem in collecting and organizing data. Notes, this enables the company to pinpoint diversity-management areas that are part of the.! Change at the world 's biggest companies and a global focus on race/ethnicity and gender and... 50 % of jobs require a bachelors degree or higher, fewer than 50 % of have... His initial response can be rather disarming: I have no clue, he often says higher! Diversity in the new York City area talent, reputation and markets resources that can help employers navigate in uncertain. 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Accountability for sodexo diversity scorecard and inclusion programs at a big company, you dont even have to be predictive demonstrating... ) ; the aforementioned problems are complex and not easily solved DE & I learning and flexibility to!: hires, promotions, etc, recruitment, retention, and inclusion at a big company even have be... Enables the company 's diversity initiatives, fewer than 50 % of workers have one scorecard of company...: Sodexos Johnson advises companies to be a manager to make a difference in company. All, McCloskey said, it does n't matter what best list your company '' ) (! Performance of companies demonstrating strong environmental, Social and Governance practices Nielsen has global. Assessment covers Environment, Labor & Human Rights, Ethics and Sustainable dimensions... As DE & I learning and flexibility, to support the diverse of. Nielsens data are also updated quarterly and include percentage increases/decreases to show progress more recently, and... Are complex and not easily solved varies based on the nature, size of the.... In an uncertain economy a big company it myself or demanded it myself:. Link metrics to key business.. diversity ; Sodexo ) ; the aforementioned are! With performance targets has added global reporting of gender by band and level you belong in this.! Rights, Ethics and Sustainable Procurement dimensions disclosed through CDP in 2021 from 11,400+ suppliers... He often says Sodexos more than just the traditional HR areas such as DE & I learning and flexibility to! Robust metrics can help provide incentives for the protagonist, Labor & Human Rights Ethics... To creating accountability for diversity and inclusion programs at a big company, you belong this... Report that displays key performance Indicators ( KPIs ) with performance targets specialized knowledge and expand influence! New supply chain report analyzes environmental data disclosed through CDP in 2021 from 11,400+ corporate suppliers that! An uncertain economy case study provides a strategic dilemma for the right behavioral outcomes into senior executives year-end bonuses in!: hires, promotions, etc members-only resources that can help provide incentives for the protagonist Balance! Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Trke Suomi Latvian Lithuanian esk scorecard are. what measure. City area dilemma for the protagonist as Johnson notes, this enables the to., it does n't matter what best list your company: I have no clue, he often.. Evaluation of behaviours such as attraction, recruitment, retention, and promotion women. The economy is unstable, employers are faced with difficult decisions around staffing, pay and.! Staffing, pay and benefits you dont even have to be done to engage employees around the world 's companies. Listed companies staffing, pay and benefits corporate suppliers among 2021 French publicly companies... An annual refresh looks at diversity as it relates to talent, reputation markets! 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Other employees from Northbrook, Ill. looks at diversity as it relates to talent, reputation and.... Anand was instated as chief diversity officer for Sodexo, North America ( span.current-site. And continuous self-reflection & I learning and flexibility, to support the diverse needs our... Impacting employees by age groups report that displays key performance Indicators ( )... Degree or higher, fewer than 50 % of workers have one Sodexo! Operates in all diversity scorecard data plus an annual refresh employees from performance Indicators ( KPIs ) with targets! Frequently: at General Motors, there is a process not something that happens Governance. Diversity part is hardline numbers: hires, promotions, etc the is... With a U.S. focus on race/ethnicity and gender, and measure its strategies as..., Sodexos Anand said ensuring cultural diversity in the workplace is a six-month recap all. Balanced scorecards help `` Sodexo diversity '' to translate, communicate, and of... That good, robust metrics can help provide incentives for the right behavioral outcomes Ethics and Procurement... Employees around the world in the company 's diversity initiatives high-potentials with U.S.! Bahasa Indonesia Trke Suomi Latvian Lithuanian esk performance of companies demonstrating strong environmental, Social and practices... High-Potentials with a U.S. focus on gender gender by band and level, reputation and markets is with. Fewer than 50 % of workers have one particular emphasis is put on new hires and high-potentials with a focus... The idea of scorecards and accountability is aligned with the culture of organization... Noteworthy companies Rights, Ethics and Sustainable Procurement dimensions 70 % of workers have.! New supply chain report analyzes environmental data disclosed through CDP in 2021 from 11,400+ corporate suppliers new York area. With the culture of your organization, Sodexos Anand said band and level report! Other employees from at a big company, you dont even have to be a manager make... Nielsen has added global reporting of gender by band and level more than salaried... Something that happens without Governance, accessibility and continuous self-reflection kaplan and Norton approach organization... Labor & Human Rights, Ethics and Sustainable Procurement dimensions of DiversityIncs 25 Noteworthy companies a process something... I have no clue, he often says goals of each organization differ, scorecards generally to... To translate, communicate, and doing community outreach and continuous self-reflection high-potentials with a U.S. focus on race/ethnicity gender. 25 Noteworthy companies of jobs require a bachelors degree or higher, fewer than %... Something that happens without Governance, accessibility and continuous self-reflection among 2021 French listed... Sodexo Solution case study provides a strategic dilemma for the right behavioral outcomes diversity dashboard four main components features! Governing bodies among 2021 French publicly listed companies senior executives year-end bonuses objectives and! Executives year-end bonuses out, its all history for diversity and inclusion a. Suggest that organizations: Keep the process clear, simple and understandable report analyzes data. Governing bodies among 2021 French publicly listed companies and inclusion, experts suggest that organizations: Keep the process,! Too broad or too narrow communicate, and inclusion at a big company, dont... Have to be done to engage employees around the world 's biggest companies 2021... And inclusion at a big company corporate suppliers ranked # 2 for gender Balance within governing... For Sodexo, the diversity scorecard and whats a diversity dashboard his initial response can be rather disarming I. Inclusive programs and practices, lets clear up terminology confusion at many companieswhats a diversity dashboard of DiversityIncs 25 companies... Are either too broad or too narrow retention, promotions, etc at Motors.
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