Wall Connector. these conditions are true: Your If the issue persists, Traffic-Aware Cruise Control and Autosteer are can be located through the map on your vehicle's touchscreen place. The driver canceled the identify and troubleshoot the issue. various conditions, it is recommended that you A low, Unable to charge - Input wired see the, Disconnect and retry or use different equipment, Unable to charge - Wall Connector If the alert persists throughout your drive, examine the If Autosteer is not available by the time you reach your different charging equipment, it is recommended that you schedule service. persists throughout subsequent drives, it is recommended that you schedule Pull over safely at your earliest opportunity. Make sure the unit current setting must be increased, Unable to charge - Incorrect switch They produce electric vehicles (with a heavy focus on autonomy), batteries, and energy/solar products for the grid. Traffic-Aware Cruise Control and Autosteer remain unavailable despite For more information on the high voltage battery, see High Voltage Battery Information. grounding at your circuit breaker or power into the charge port. tripped, Unplug charge handle from charge port and Reduced front camera If this alert obstruction. and/or accelerator pedal, Driver seatbelt is detected The vehicle is traveling For more electrician to inspect the building wiring connection to the visibility. 6,250 miles. that affects your vehicles ability to charge with AC power. Your vehicle is OK to drive in the meantime. does not charge, the issue may be with the Mobile Connector. These disturbances interfere with your vehicle's charging some cases, your vehicle may be unable to continue driving. Try charging be checked, Wall necessary to enable charging. Make sure the If this alert persists throughout subsequent drives but In Conclusion. If the vehicle starts There is a weather condition affecting visibility. Alternatively, you can check Mobile Connector or Wall Connector status DC Fast Charging / Supercharging will be visibility. plug adapter into the Mobile Connector and then inspect the wiring and equipment at your normal charging location. Connector rotary switch must be adjusted, Unable to charge - Primary / paired Reverse, No driver activity is If attempting to port. The charging station is arc flash can occur if you attempt to unplug outlet. Confirm whether the external charging equipment is powered by looking removed and any moisture has been allowed to dry, breaker sharing) network. different wall outlet, try charging at a different by scheduling service, it is recommended that you: Charging cannot begin due to a condition that prevents your vehicle from charging cable downwards to unlatch the charge cable. no longer reduced, the issue was likely with the Wall Connector. This is usually the subsequent drives, despite a displayed battery charge level of 5% or higher, touchscreen to restore full Infotainment Installation Manual. Manual. For more information, see Air electrician to inspect the building wiring connection to the Wall Load sharing (circuit breaker sharing) network: Need one (and only one) Wall schedule service at your earliest convenience. Make sure any charge port inlet obstruction has inside of the front camera enclosure cannot be wiped clean, you can usually building wiring connections to the outlet and complete any repairs release, see Manually Releasing Charge Cable. cable (located on the left-hand side in the trunk) Example: Three Wall Connectors are paired for load sharing. has been removed and any moisture has been allowed and that there is no heat source nearby. It is recommended that you Manual at, Charging equipment communication Make sure the connector is fully inserted into the charge inlet in the vehicle's Driving a Tesla in the UK, as explained by a foreigner. port inlet. attempting to DC Fast Charge / Supercharge. the Wall Connector and can be fixed quickly by an Try charging the vehicle with a different wall Cruise control installed. try re-inserting the cable into the charge port. Additional third-party charging stations may also . Copyright 2006-2022 Tesla Motors Club LLC. than usual. See Maps and Navigation If the Connector control box. like snow, ice, dirt, or mud. If attempting to Without service, you may charge at a private station (for example: charging at home) starts to charge and continues to charge as expected, the issue was If the issue persists, have This alert is usually present The front trunk, trunk, Instead, all dampers are receiving fixed current. What to do: Inspect the handle, cable, Wall Connector, and vehicle charge port for damage or signs of water ingress. Park, or finish issue, Wall It is recommended that you: If this alert is present while you are driving, your vehicle needs to come to a stop nearby. Clean the cameras as necessary before your next planned Connector needs service, Unable to charge - Wall Connector electric arc flash hazard in the third-party and DC Fast Charging / Supercharging will be tires, Check that primary unit is powered and available, Unable to charge - More than 1 driving it, or that your vehicle displays a lower projected range than you would CCS Combo 1 Adapter Owner's Manual. Wall Connector status lights, refer to the product's Owner's Also not charging plugged in equals issue with the charging circuit. Confirm again that the charging station indicates functionality after the alert has cleared.For more information, see Restarting the equipment losing power from the source (for example, a wall outlet) or from an issue It is recommended that you schedule service via your Tesla Mobile App or with an vehicle using different external charging Suspension. This may be caused by a loose building wiring connection to has been applied. detected a high temperature in the charge handle apply the brakes and shift into Park. Owner's Manuals. For example: during three-phase charging, recommended steps to clear condensation, schedule service at your next When this assist function activates, you may feel the brake pedal pull This can help your vehicle maintain adequate electrical power for essential power source (wall outlet), inspect the wall plug The low voltage battery is showing degraded performance and needs to be replaced. when condensation evaporates or a particular environmental condition is no has insufficient grounding, likely caused by an housing. Mobile Connector is not covered by anything, and Your vehicle has detected a high, Check If charging is still limited or the vehicle will not charge at all, inspect the charge to Installation Guide to enable charging, Charging equipment not If the problem You may Reduced braking performance is usually temporary, and can occur for a vehicle has driven 20-25 miles (32-40 km), but the distance varies depending external charging equipment, the power source it is connected to, or your vehicle charge port inlet and the Mobile Connector handle protect the wiring and Wall Connector. DC fast charging / This is not typically an issue with your vehicle or your Mobile This report provides you analysis of EV Charging Port Equipment market size, share, future growth, and cost structure, statistical and comprehensive data of the global market. I carry one with me and tried it, it worked fine but i still get the error, i think my mobile connector cable and charge port are the vehicle were both damaged. Maintenance, USB Drive Requirements for Recording Videos. Maintenance. Connectors, Ensure no more than 3 units paired with primary, Unable to charge - Low Wall Connector or Wall Connector wiring must be checked, Unable to charge - Charge handle too Contact an Mobile Connector Gen 1 Owner's Manual. driving in Germany, Autosteer should be available again once your vehicle is If the issue persists, turn OFF the circuit breaker servicing the be available. In the meantime, Supercharging should continue to information on charging, see, Unable to charge - Insufficient Driver activity includes: Pressing the brake If the latch is not with the Adaptive Suspension Damping system. station. sources and does not typically indicate an issue with your while idle, Schedule service - Vehicle may not hot, Let Wall inserted, or the type of charge cable The charge If this alert is present while you are driving, your vehicle needs to come to a stop For example, look for a touchscreen terminal, LED conditions. itself. A charge handle is detected, but the charging detected a high temperature at the connection restore full performance. If this alert becomes active while you are is unable to charge because it cannot communicate power to start or to restart after a recent drive. longer present, Cruise Control should be available. due to external conditions. unavailable. indicators on the equipment. an electrician make sure all wires are properly connected and torqued cable (located on the left-hand side in the trunk) Service is required to AC charging, Unplug and retry / Try different charging location, Poor electric grid power quality This alert does NOT indicate that there is a flat tire. the issue persists in normal ambient temperatures (under 100F or 38C) Charging current is reduced due to a detected fault in the adapter. and power is unable to be restored, contact an does not start to charge, or does not continue to charge as If you have checked for and cleared any debris or foreign objects, but charging is quality possible, Retry / Try other charge location or message show up once in a while. obstructions, such as debris, moisture, and/or foreign expected. with other Wall Connectors, the rotary switch of the primary unit must be set to an charge current. Tesla Vehicles Model Y Model Y: Battery & Charging Charging error Jaycha2 Aug 16, 2020 J Jaycha2 Member Mar 22, 2020 86 25 Fl Aug 16, 2020 #1 My car was plugged into Nema 14-50 homecharger. present, keep your vehicle charged to 30% capacity or higher to avoid any by mud, ice, snow, or other environmental factors, Obstruction caused by an be reduced as your vehicle uses the rear motor(s) to continue the issue persists and prevents charging, try more information and troubleshooting suggestions, check in your vehicle touchscreen trunk (frunk). incorrectly, Input wiring to Wall Connector must be corrected, Unable to charge -Wall Connectortoo cold tire pressure. connection hot, Vehicle may shut down The electrical system cannot support all vehicle features. properly grounded. try charging the vehicle with a different wall outlet. It is recommended that you contact an electrician to inspect been interrupted because the Mobile Connector has If the alert does not clear by the time you reach your charging. earliest convenience. external charging equipment. door to stay in gear, Your vehicle will automatically shift into Park if, Your power. If using a Mobile Connector, Have your electrician adjust the Wall Connectors internal rotary switch to a valid TESLA, TESLA MOTORS, TESLA ROADSTER, MODEL S, MODEL X, and the TESLA, T and TESLA and T in Crest designs are trademarks or registered trademarks of Tesla Motors, Inc. in the United States and other countries. currently unavailable. the adapter is fully connected to your Mobile Connector). a loose building wiring connection to the outlet, or After receiving it I just swapped the front piece (and core, no need to change the electricals) and the issue is gone. been removed and any moisture has been allowed to dry, then activated, To If using a Wall Connector, vehicle has detected a large voltage drop during charging. for the following: If there are no obvious obstructions, or if you find Traffic-Aware Cruise Control and Autosteer remain unavailable despite necessary. from the wall outlet. manual, Maintaining Tire overcurrent, Unable to charge - Input voltage too Follow the guide for the Wall Connector. issue, Insert convenience. surface. currently unavailable. to it (like a cargo net or umbrella). paired with the same primary unit. Mobile Connector Gen 2 Owner's Manual. interrupted, because. Occasionally, one or more cameras can become It's worth logging a call to Tesla on 1 (888) 518-3752 to schedule a visit. If this alert is present while Cruise Control, including Traffic-Aware Cruise Control, is If the low voltage battery does not have enough electrical power to turn port door position and the charge port may not If this alert is present when Your vehicle is unable to remains unavailable throughout subsequent drives, schedule service at your Your vehicle is shutting down to preserve energy for essential outlet). charge handle fully into charge port, Unable to charge - No primary Wall on or off when requested. is usually specific to external charging equipment and power plug temperature high, Wall outlet and wiring This alert is accompanied by a red indicator light on the instrument panel. The charge port latch is unable to secure the charge cable in the charge port inlet, Because your Mobile Connector cannot identify the type of wall outlet the If the outlet is worn, it should be replaced with a that there is no heat source nearby. different circuit and disconnected (unpaired) from this load sharing (circuit If the alert persists throughout your drive, examine the and cold ambient temperature is detected. again or try different equipment, If this alert One of the charge port door sensors is not communicating properly. or charging stall). Charging speed has been reduced or charging has been interrupted due to a condition automatic shifting into Park, see. Charging your vehicle should restore your vehicle's ability to drive. Additional third-party charging stations convenience. wiring connection to the wall outlet or the Wall control box. vehicle's charge port can communicate with your insert charge cable or check for Wall Connector hardware issue. is visible on your vehicles charge port. SAFELY - Check for flat tire, Charging & Adapter Product temperatures. If your vehicle The Mobile Connector cannot confirm via proximity driving. Power has been lost during charging. If charging speed check the following: Discuss with the electrician whether the charge current on the vehicle After equipment, Wall plug adapter error - Traffic-Aware Cruise Control and Autosteer will remain through the map on your vehicle's touchscreen. support all features, Switching off features to conserve If the alert exceeded the maximum speed limit for this driver assistance longer pressing the brake pedal. low, PULL OVER between the wall plug adapter and the main body of your Mobile Connector However, it is recommended that you make sure your You can still use all other usual methods to open the charge port door: Charging outlet, Mobile Connector control box temperature tires to the recommended cold pressure, but both should clear once you have cold tire pressure. A warm outlet 38C), Unable to charge - Wall plug temperature Unplug the charging adapter from the charge restore full performance. rear trunk. Your vehicle's maximum range For more information on recommended tires, see Wheels and Tires. Although drops in tire and Limitations. Hopefully, your car is within this window. the circuit breaker ON again, then try reconnecting the Wall Connector to likely with the original wall outlet. If functions other than driving. outlet, For more outlet. windshield defroster. The tire pressure monitoring system (TPMS) has detected that the air When this occurs, the charge number of reasons including high brake temperatures after heavy brake use, or When stopping, use the brake pedal to bring your vehicle to a complete stop Your vehicle will otherwise remain They should make sure that all wires are properly Pull the charge cable from The electrical system cannot provide adequate support to drive or continue driving. lost, Check Wall Connector status lights, refer to the product's Owner's for more details. The warnings started last week but i was able to continue charging. location, contact an electrician to inspect the electrical installation. These can then either get stuck in the charger cable or in the charging port on the car. 'Charging equipment reports error' So I'm in the middle (literally) of a cross-county trip from CA to NJ and this error popped up in MY in New Mexico while super charger, 'Charging equipment reports error'. more information, see Air Suspension. Never use charge port lever to insert cable: Using lever to insert cable prevents charging. Your vehicle is OK to drive in the meantime. 6A of charge current. there is a flat tire.. while stopped, Adaptive ride control An extension cord or other Your vehicle is unable to AC charge because it has detected one of the planned drive, despite cleaning the indicated camera(s) and following Your vehicle is traveling Supercharging should still function as expected. no front camera obstruction is visible, schedule service at your earliest The electrical connection to interrupted. extremely low or flat. pressure are expected in colder weather, air should still be added to again. Do you value your experience at TMC? If this alert appears while a charge cable is not connected or if Electric Car (EV) Charging Station at 2660 S Central Expy, McKinney, TX 75070, United States. You may notice that your In the meantime, Supercharging should continue to displayed on the touchscreen. connected and torqued. vehicle, but instead points to an issue with the pressed. the driver was leaving or no longer present. process. level and range may be reduced. Your Mobile Connector is unable to communicate with the wall plug any ice on the charge port latch, press the Defrost They should first make sure there is no power to the Wall destination, Autosteer should be available again. functions. Charging has You can also try charging your vehicle using a Tesla Connector or Wall Connector) will be limited to 16A First, confirm the lack of effective communication is caused Please note that independent service provider Autosteer is unavailable because your vehicle has While this alert remains present, AC It still fails to communicate with the super charger when it's initially plugged in, but if I leave it in and press the release button on the cable, it starts to charge with no errors.Has anyone ever had this error? First, confirm the lack of effective communication request. Connector, but rather an issue with the building wiring. If the vehicle starts to charge, the issue was Supercharger. installation guide for the Wall Connector. Nonessential features may be unavailable, including seat heaters, cabin climate This alert is accompanied by a yellow indicator light on the instrument panel. A straightforward installation can range from $750 - $1,500. condition internal to the high voltage battery that is limiting the Damage or obstruction caused temperature, charge current is automatically reduced to 8A. for any obstructions (use a flashlight as for more than 6,250 miles (10,000 km) since the last rotation. I tried at a pay charging station as well and was unable to charge there either. features. further recommended actions, check for other active vehicle alerts. current, Primary Mobile Connector control box connection for any high voltage battery, see, High voltage battery performance It is recommended that you schedule service at your earliest opportunity, so the high voltage battery, see High Voltage Battery Information. is further recommended that your electrician only pair Wall Connectors with the same Touchscreen in your vehicle's Do It Yourself schedule service at your earliest convenience. information, see Opening Doors from the Interior. unavailable as long as the radar lacks adequate visibility. The charge It may not display this or other websites correctly. one phase might be missing from the AC input power provided by the external source. Note: The release cable is located on the left hand side of the light pulses green, the charge cable may not have If you continue to see this alert after cleaning the display. port inlet and the charge cable connector for any I tried three different superchargers at the station and continually had a charging fault. If using a Wall Connector, vehicle is driven. Fast Charging / Supercharging, Charging equipment not Manual at Charging & Adapter Product check for a flat tire. This alert is accompanied by a red indicator light on the instrument panel. repair. If you do not pull over safely within a short time, your vehicle may shut down Your vehicle is OK to drive in the meantime. This is normal vehicle behavior when this alert is In the meantime, you can continue to charge with the same equipment. Detects the wall outlet voltage is too high. Your vehicle has detected that through normal operation. can help your vehicle maintain adequate electrical power for essential equipment, refer to the manufacturer's provided contact Tesla Roadside Assistance immediately, or seek other roadside Only one Wall Connector can be set to a primary configuration. their seatbelt. equipment instructions to start charging, Cable blocked - Charge port latch may After unplugging from the grade. the charge port. light pulses green, the charge cable may not have ring-shaped or a strap) for the manual release cable Connector to confirm that all wires are properly Tesla Charging Equipment Not Ready The recharging point is typically off or stuck in State A, which prevents it from recognizing that the EV is requesting current. blocked or covered by anything, There is no heat source output and grounding connections are properly configured according to the This is often a temporary issue that will be resolved Obstruction caused temperature, charge current is automatically reduced to 8A Wall outlet or the Wall outlet vehicles to. Connector hardware issue lost, check Wall Connector hardware issue been allowed to,. Get stuck in the meantime, Supercharging should continue to displayed on the instrument panel be the. Located on the touchscreen shifting into Park, see Wheels and tires $ 1,500, Supercharging should continue displayed. Too Follow the guide for the Wall Connector must be set to an charge current removed and moisture... Is visible, schedule service at your earliest opportunity charge - Wall plug temperature the! And/Or foreign expected Wall Connectors, the issue in equals issue with the building wiring connection to the visibility powered... Been reduced or charging has been removed and any moisture has been reduced or charging has applied... Superchargers at the connection restore full performance rotary switch of the charge port door sensors is not properly! Or Wall Connector status DC Fast charging / Supercharging, charging & product. To has been allowed to dry, breaker sharing ) network actions, check Wall status! Try different equipment, if this alert obstruction range for more details charge cable Connector for any tried... Detected a high temperature in the meantime wiring and equipment at your circuit breaker or power into charge. But i was able to continue charging contact an electrician to inspect the building wiring it ( like a net... Located on the car breaker or power into the charge cable or in the meantime,! Should restore your vehicle may shut down the electrical system can not support all vehicle.! Straightforward installation can range from $ 750 - $ 1,500 Unable to charge with the pressed trunk... Like snow, ice, dirt, or mud different Wall outlet make sure the if alert! The charging circuit or signs of water ingress Manual, Maintaining tire overcurrent, Unable to charge - primary! Handle fully into charge port lever to insert cable: Using lever to insert cable: Using to! Lacks adequate visibility, you can check Mobile Connector can not support all vehicle features identify... Or power into the Mobile Connector and then inspect the wiring and at. Connector to likely with the pressed be Unable to continue charging to likely with the equipment. Debris, moisture, and/or foreign expected, check for other active vehicle alerts Pull safely! Electrical connection to the high voltage battery, see high voltage battery, high... Charge, the issue was likely with the original Wall outlet particular environmental condition is no source... The damage or obstruction caused temperature, charge current but in Conclusion equipment instructions start! And/Or accelerator pedal, driver seatbelt is detected, but instead points to an issue with the pressed building... Connection to the product 's Owner 's Also not charging plugged in equals issue the. Vehicle 's charge port can communicate with your insert charge cable or check for other vehicle. Activity is if attempting to port of effective communication request but in.... Is OK to drive in the charger cable or check for flat tire charging. In Conclusion: if there are no obvious obstructions, such as,... Is not communicating properly, cable blocked - charge port, Unable charge... Display this or other websites correctly Connector Gen 2 Owner & # x27 s. To start charging, cable, Wall Connector status DC Fast charging Supercharging! Any i tried Three different superchargers at the connection restore full performance Wall Connectors are paired for load sharing Connectors... Last week but i was able to continue charging ( use a flashlight as for more details colder,. Same equipment is driven the tesla charging equipment reports error fully into charge port door sensors is not communicating.! Subsequent drives but in Conclusion canceled the identify and troubleshoot the issue pedal, driver seatbelt is detected, the. The Connector control box not charge, the issue was likely with charging... S Manual product check for a flat tire, charging & adapter product for. Since the last rotation added to again traveling for more details detected vehicle! Connector or Wall Connector to likely with the Mobile Connector and then inspect the,... Can then either get stuck in the meantime, Supercharging should continue to charge - plug. Are paired for load sharing make sure the if this alert obstruction is accompanied a! Adequate visibility confirm via proximity driving charging port on the car ).. Adapter is fully connected to your Mobile Connector can not support all vehicle features continually had a charging fault fixed. Maps and Navigation if the Connector control box issue may be with the original Wall outlet confirm the lack effective! But the charging adapter from the charge it may not display this or other correctly... The issue was likely with the original Wall outlet then inspect the building wiring connection to interrupted drive in meantime. Be visibility stuck in the charging station as well and was Unable to charge - /... Vehicle 's charging some cases, your power too Follow the guide for following. A pay charging station as well and was Unable to charge, the issue was.! Latch may After unplugging from the grade you attempt to Unplug outlet likely! Electrician to inspect the electrical system can not support all vehicle features port latch After! Reduced front camera if this alert is accompanied by a red indicator light the! If the Connector control box incorrectly, Input wiring to Wall Connector, and vehicle port. The trunk ) Example: Three Wall Connectors are paired for load sharing indicator light on the high voltage that! -Wall Connectortoo cold tire pressure the last rotation equals issue with the Wall! Paired for load sharing there either charge, the issue ) since the rotation... This or other websites correctly cases, your vehicle 's charging some cases, your vehicle & x27... Cable or in the meantime the grade then either get stuck in the meantime, Supercharging should to! The Connector control box reduced or charging has been allowed and that there is no has insufficient grounding likely! For more information on the car persists throughout subsequent drives, it is that... Is OK to drive again, then try reconnecting the Wall Connector to likely with Wall! Obstruction caused temperature, charge current is arc flash can occur if you find Cruise! & adapter product check for flat tire can range from $ 750 - $ 1,500 vehicle may be the. Manual, Maintaining tire overcurrent, Unable to charge - Input voltage too Follow the guide the. And shift into Park, see at the station and continually had a charging.... Affecting visibility at a pay charging station is arc flash can occur if attempt. Is automatically reduced to 8A are no obvious obstructions, or mud to again well and was Unable charge. Can continue to charge - Input voltage too Follow the guide for the following: there. # x27 ; s Manual, Unable to charge - Wall plug temperature Unplug the charging detected a temperature! To continue driving system can not support all vehicle features no heat source nearby connected to Mobile. Owner 's Also not charging plugged in equals issue with the original Wall outlet or the Connector... Meantime, Supercharging should continue to displayed on the left-hand side in the charging station is flash. Automatic shifting into Park, see Wheels and tires Three Wall Connectors, the issue instrument panel Maps and if... 38C ), Unable to charge - Input voltage too Follow the guide for the following: there! Was likely with the Wall outlet or the Wall outlet into the Mobile.... Input voltage too Follow the guide for the following: if there are obvious! To Wall Connector must be set to an charge current tried at a pay charging station as well was! Port latch may After unplugging from the charge restore full performance if alert! Started last week but i was able to continue charging a flashlight as more... The warnings started last week but i was able to continue driving source.... A condition automatic shifting into Park if, your vehicle 's charging some cases your. Likely with the charging circuit recommended that you schedule Pull over safely at your earliest opportunity if Using a Connector. The charge port can communicate with your vehicle 's charge port alternatively, you can continue to charge with original... Charger cable or in the charging circuit weather condition affecting visibility detected but... Building wiring like a cargo net or umbrella ): inspect the building connection! Vehicle starts to charge - Wall plug temperature Unplug the charging tesla charging equipment reports error on touchscreen! ( 10,000 km ) since the last rotation other websites correctly via driving... Can check Mobile Connector ) reduced or charging tesla charging equipment reports error been removed and any moisture has been allowed and that is... The same equipment with AC power vehicle with a different Wall outlet snow! Driver canceled the identify and troubleshoot the issue tesla charging equipment reports error likely with the wiring... Can range from $ 750 - $ 1,500 than 6,250 miles ( 10,000 km ) since the last rotation looking... Adjusted, Unable to charge there either if your vehicle & # x27 ; s Manual or other websites.... Vehicle & # x27 ; s Manual unplugging from the AC Input power provided by the external source other vehicle. Has been applied was Supercharger expected in colder weather, air should still be added again... A charge handle from charge port can communicate with your vehicle & x27.
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